Shipping and returns

What shipping methods are available to me?

We partner with Shipway as our courier aggregator, connecting you with a robust network of trusted shipping partners, including Bluedart, Delhivery, and others. This ensures timely and reliable delivery for all your orders.

I haven’t received my parcel yet, is that normal?

If your parcel has not arrived and the expected delivery date has passed, please contact our Customer Service team at kickersonline@kotharis.in for assistance.

How do I return an item I am not happy with?

If your purchase does not meet your expectations, kickers.co.in provides a completely free returns service.

Can I exchange an item?

Exchanges are available in certain cases. To initiate an exchange, use the Exchange Button in your customer space and follow the next steps.

How much time do I have to return my order?

You have 15 days from the date of receiving your parcel to return your product. Returns requested after this period will not be validated by our after-sales team.

My product is defective. What should I do?

We apologize if you received a defective product. You can return or exchange the item by following the standard returns process in your customer space. Ensure you select the appropriate reason for returning the product and attach a clear photo of the defect. For more information, visit the Free Returns section on our website.

When will I get my refund?

You will receive your refund within seven days after your returned parcel is received at our warehouse. If you do not receive your refund within this timeframe, please contact our Customer Service team for support.

How much does it cost to return my item?

Returns are free on kickers.co.in. You will not be charged any fees, and your refund will be processed promptly.

If you have any questions or concerns about our use of cookies, please contact us at:

Email: kickersonline@kotharis.in